Return Policy

Right of cancellation

Cancellation policy for consumers

Right of cancellation

You have the right to cancel this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise the right to cancel, you must inform us (Petra Roth, Querstraße 6, 56479 Westernohe, Phone: 01577 3595359, Fax: 02664 2878360, eMail: kontakt@steinzauber.de) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail).

You can use the sample cancellation form provided by us here as a PDF, but this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest. You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You bear the direct cost and risk of returning the goods. Unpaid returns will not be accepted.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

You can find the sample cancellation form as a PDF here: sample-cancellation-form.pdf

Sample cancellation form

If you wish to cancel the contract, please complete this form and return it to.

An 
Petra Roth - Steinzauber 
Querstraße 6 
56479 Westernohe 
E-Mail: kontakt@steinzauber.de 

Hiermit widerrufe(n) ich/wir (*) den von mir/uns (*) abgeschlossenen Vertrag über 
den Kauf der folgenden Waren (*) / die Erbringung der folgenden Dienstleistung (*) 
_______________________________________________ 
_______________________________________________ 
Bestellt am ___________________ (*)/erhalten am _______________________(*) 
Name des/der Verbraucher(s) ______________________________________ 
Anschrift des/der Verbraucher(s) 
_________________________________ 
_________________________________ 
_________________________________ 
_________ _____________________________________________________ 
Datum Unterschrift des/der Verbraucher(s) (nur bei Mitteilung auf Papier) 
(*) Unzutreffendes streichen 

Diese Widerrufsbelehrung wurde von www.gepruefter-webshop.de erstellt und wird regelmäßig 
auf Rechtssicherheit kontrolliert. Im Falle einer Abmahnung übernimmt Geprüfter Webshop 
die vollständige Haftung für die erstellten Rechtstexte.

This cancellation policy was created by www.gepruefter-webshop.de and is regularly checked for legal certainty. In the event of a warning, Geprüfter Webshop assumes full liability for the legal texts created.