Shipping costs & shipping methods
Dear customer,
Depending on the value of the goods and the customer's country of delivery, our shop system determines or offers a shipping method. The following shipping costs include VAT, postage and packaging costs.
Shipping within Germany
Within Germany, we generally ship with insured shipping with tracking and tracing including packaging costs for 6.90 euros with one of our shipping service providers DHL/Deutsche Post. You will receive a tracking link with the dispatch confirmation of your order.
Shipping to other EU countries (except Germany)
We generally ship to EU countries outside Germany using insured shipping with tracking and tracing including packaging costs for 19.00 euros with one of our shipping service providers DHL/Deutsche Post. You will receive a tracking link with the dispatch confirmation of your order.
Shipping to the USA
We generally ship to the USA using insured shipping with tracking and tracing including packaging costs for 29.00 euros with one of our shipping service providers DHL/German Post. You will receive a tracking link with the dispatch confirmation of your order.
Shipping to Switzerland
Unfortunately, we do not ship directly to Switzerland. However, you have the option of having your orders delivered close to the Swiss border at German shipping conditions and collecting them there or having them delivered to you. One example is www.grenzpaket.ch.
Payment options & account details
Dear customer,
In principle, the following payment options are available to you to pay for your order:
Payment in advance
After receiving the order confirmation and the order number contained therein, you can pay for your order in advance. As soon as the purchase price has been credited to our account, the goods will be dispatched to you.
Payment via PayPal
The PayPal payment method allows you to pay securely, easily and quickly in online shops. The purchase amount is immediately transferred to our bank account. This means you receive your goods even faster. To be able to pay with PayPal, you must have a user account registered with PayPal free of charge. You can find more information about PayPal and how to register at https://www.paypal.de/.
Our bank details for transfers from Germany and abroad
Bank: Sparkasse Westerwald-Sieg
BIC: MALADE51AKI
IBAN: DE79 5735 1030 0080 0144 42
For payment via PayPal
PayPal: paypal@steinzauber-online.de